Where to go next in the Guide Center
If you have already read the basics and still are not sure which step applies to your case, start here. These are the four routes people ask about most often after a broker platform stops answering, and each one leads to a page that covers the process in order rather than in fragments.
Reading the warning signs in order
Start with how a fraudulent broker builds trust in the first two weeks, then compare that sequence with what you actually experienced. Most people recognise three or four steps once they see them listed.
Matching your situation to a case type
Card payments, bank transfers, and crypto deposits do not follow the same dispute route. This page helps you identify which one your payment method falls under before you contact anyone.
What evidence to keep and how to store it
Chat logs, withdrawal screens, payment confirmations, and the account manager's contact details. Keep originals, not screenshots of screenshots, and note the dates in a single file.
Asking a question before you act
If the route is still unclear, please contact us. We answer general questions about process, not individual legal advice.